Payment Policy

At Boiling Springs Pet World, we want your shopping experience to be smooth, secure, and convenient. This Payment Policy outlines how we process payments, accepted payment methods, and related information for all orders made on our website.

Accepted Payment Methods

We accept the following payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club

All payments are processed securely through our trusted payment gateways. We do not store full credit card information on our website.

Payment Processing

  • Payment is required at the time of purchase.
  • Once your payment is successfully processed, you will receive an order confirmation email with your purchase details.
  • All transactions are encrypted for your safety and privacy.

Order Processing

  • Orders are processed within 1-3 business days.
  • Orders placed after our cut-off time of 6:00 PM will be processed on the next business day.
  • Once processed, orders are shipped using our Free Shipping method.

Shipping Costs

  • Shipping is free on all orders within the United States.
  • You will not be charged any additional fees for shipping during checkout.

Refunds and Returns

  • We accept returns within 30 days of delivery.
  • Return shipping cost is the responsibility of the customer if the return is due to a wrong order.
  • Refunds are processed within 7 days after receiving the returned item.

Damaged Packages

  • If your package is damaged during delivery, please take a photo and send it directly to our customer service.
  • Claims for damaged packages must be submitted within 7 days of delivery. Without proof of damage, we cannot issue a refund, credit note, or replacement.

Contact Us

If you have any questions about payment, refunds, or order processing, please contact us: